What is the best course of action when involved in a leasing dispute?
It’s essential that the lease agreement and disclosure statement are as clear as day when it comes to breaches and remedies. Generally, poorly drafted lease documents create ambiguity and cannot protect your position either as a landlord or tenant.
Sit down and talk
Communication, communication, communication. When faced with a dispute, the simplest thing you can do is discuss the issue among yourselves. Don’t be sticking your head under the sand and think the issues will disappear. Speak to the other party and see if you can sort out the issues amongst yourselves. If you’re fortunate to settle the dispute this way, make sure to keep a written record of your agreement (i.e. deed of settlement and release).
Use standard notices or breach of duty notices
You can use standard notices or breach of duty notices to inform the party of the problem (i.e. notice of default). If the dispute is still unresolved after putting your complaints or requests in writing, then you might need to send a follow-up form or take the dispute to court.
Consider alternative dispute resolution (ADR)
There are instances where you will need intervening third parties who can present you with solutions and guide you through succeeding negotiations. Mediation and arbitration are common ADR processes.
The Victorian Small Business Commission (VSBC) can help arrange low-cost mediation or ADR in the case of commercial and retail disputes.
Go to court
If ADR failed to resolve the dispute, the VSBC can refer you to the Victorian Civil and Administrative Tribunal (VCAT). Either landlord or tenant can file an application to VCAT and pay a filing fee.